CoVid-19 brings UX to Healthcare
Yes, it’s coming. Just like Covid-19 showed up last year in China; UX design has been showing up on the outskirts of Healthcare for the past few years. For example, the Apple watch has started to give you a quick read on your heart rate, or checks your heart rhythm with the ECG app. There are now tele-hospital services which allows users to interact with doctors.
Healthcare is already looking for UX/UI designers to bring their knowledge from online retail world experiences to disrupt the healthcare space with new and innovative customer journeys. I will be taking my experience in hospitality e.g: Hilton Worldwide’s Honors app and my knowledge of analytics and dashboards used in the app Scheduling Genie for children with special needs (Autism) to see how I can make a difference in the patients’ journey.
The industry is realizing that they have to change because their users are expecting a better experience. Since Amazon can make it simple why can’t my Healthcare company do the same?
Let’s take a look at a patient’s journey
- You have a symptom
- Research the symptom — You go to Dr. Google it.
- Now, you pull up your health plan to see if it’s covered
- Go see the doctor… maybe.
